Customer Support and Account Deletion
Contact Ai-sloy
For Home Flip AI support, privacy, rights or purchase questions, email service.aisloy@gmail.com. Include a subject and your account email if needed to resolve the issue.
What to include
Describe the action, expected result and error; include app version, device and iOS/Android version. Help in settings lets you export diagnostics. Do not send passwords, tokens, private keys, card details or unnecessary photos.
Delete your account and data
Open Profile → Delete account → confirm. Access is revoked immediately, then the server cleans up related projects and files and retries any failed cleanup. Acknowledging the request does not mean every file has already been erased. If you cannot sign in, email service.aisloy@gmail.com with “Delete Home Flip AI account”. We may ask you to verify your connection to the account to protect your data. Remove local materials through app controls or by clearing app data on the device. See the Privacy Policy for details.
Purchases and subscriptions
Purchase availability depends on the app version and store country. For an active Apple subscription, open device Settings → your Apple Account → Subscriptions; for Google Play, open Google Play → Payments and subscriptions → Subscriptions. Deleting your account or app does not cancel a subscription. Use reportaproblem.apple.com for Apple refunds and charges, or Google Play help and order history for Google Play purchases. If a purchase is missing, use in-app restoration or send its time and product name without payment details, purchase tokens or credentials.
Generation problems
Check connectivity and the operation status in your project. Closing the app does not necessarily stop server processing. Do not repeat a purchase or upload just because a result is pending; contact support if the status is unclear. To report published content, include its link and a short description of the concern.